How does custommade.com work

In our effort to make the customer experience consistent for everyone using CustomMade, we need to utilize a single payments platform. All U. Makers need to sign up for WePay before they can accept any new jobs or correspond with interested Buyers. Membership is Free It is free to become a Maker on CustomMade, and there is no cost to sign up or to retain membership on the site.

Commission Fees We get paid only when you get paid. FAQ's Who does this process apply to? Have a question you don't see here? Get in touch with us. As an online business, we're proud to offer a safe way to shop during the pandemic. We are operating normally and remain fully open for new projects.

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea. The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price. Click here to learn more about how much a custom engagement ring costs. We believe the experience of getting something made just for you should be accessible to everyone.

While our jewelry is all custom designed and crafted to exceptionally high standards, we're able to keep our costs much lower than traditional jewelers who do custom work - not by cutting corners or settling for lower quality, but by finding better ways to do things. Keeping our costs low means we're able to produce heirloom-quality custom jewelry for prices that are comparable to what you'd pay for similar quality pieces off the shelf.

If you're purchasing a piece of jewelry that you want to last a lifetime like an engagement ring or wedding band, for instance , then we offer the opportunity to have something made just for you for roughly the cost of something that's been mass-produced. We have a team of jewelry designers and 3D artists, as well as a team of design consultants. There's no charge to discuss your design, and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece.

We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece. Typically, your custom piece will be in your hands weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary.

Here's a rough breakdown of how long each part of our process takes:. When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time. Our main offices are in Cambridge, Massachusetts, while each piece of jewelry is crafted at one of a select group of workshops around the world depending on the unique nature and needs of each request.

To see if your country qualifies, start a consultation and ask us! Note that all pricing is displayed in US dollars, and additional shipping charges may apply. Shipping within the United States is free. Because of that, we don't accept returns, or offer refunds or cancellations, after you've paid to secure your stone s , or after you've accepted your final proposal to begin production, whichever comes first. Review our CustomMade Satisfaction Guarantee for full details.

And it is all because of the excellent service and workmanship of Custom Made. Anita Williams. Your browser does not support embedded videos. Joshua Harper. I knew when I first got together with my girl that I wouldn't be able to do anything less than find a perfect ring.

I needed something unique and maybe with some reference to our life. The ability to make a top quality custom ring was baffling to me, and I didn't really know how much that it was going to cost.

From the moment I reached out to even after I received the ring, I was constantly updated with the whole process and time lines.

There is nothing I wouldn't recommend more if you want to get your significant other something truly unique. The quality and appearance of the final product even to me and I do not care about this sort of stuff was absolutely amazing. Helpful Report. Show Details. Matthew Dixon. Mason Fabbiani.